Mantie Reid II

Figuring out how things work — then making them work better.

I'm Mantie Reid II, an IT professional based in New York City with over six years of experience in IT support, systems administration, IT service management, and technology implementation. I'm currently an IT Support Engineer at The Shubert Organization, where I've led ITSM modernization, workflow automation, system integrations, documentation, and process improvement.

I recently completed my MBA in IT Management and I'm focused on growing into IT leadership and service delivery roles. Outside of work I build projects with Python, APIs, data visualization, automation, web development, and game development — including analyzing more than 100 million rows of NYC subway ridership data and turning it into interactive dashboards.

Skills & Technologies

• Networking
• Hardware Support
• Software Support
• Identity Management
• ITSM Administration
• API Integrations
• Python
• PowerShell

Featured Work

ITSM Modernization & ServiceDesk Plus Implementation

Led the migration to a modern IT service management platform: rebuilt request catalogs, SLAs, and approval workflows, standardized documentation, and introduced reporting that gave leadership visibility into support performance.

NYC MTA Ridership Data Project

Processed and analyzed more than 100 million rows of NYC subway ridership data, then built dashboards, visualizations, an API, and a public-facing website so anyone can explore ridership trends by station, borough, and time of day.

See the code

Workflow Automation & System Integrations

Built Python and PowerShell tooling plus REST API integrations that connect ITSM, identity, and asset systems — automating onboarding, offboarding, license cleanup, and recurring reporting that used to be manual work.

See the code

Unreal Engine Game Development

An in-progress personal game project built in Unreal Engine — level design, gameplay systems, and Blueprint/C++ logic. A creative outlet for the same problem solving I apply to IT systems.

See the code

All projects

NYC transit data

• NYC subway ridership: busiest stations, find your station, an animated subway map, updated daily.
• NYC congestion pricing: zone map, hours, cost and whether it's working.
• Every NYC subway line ranked: on-time rates, delays and a report card for each line.
• NYC bus routes ranked: the busiest, slowest and least reliable buses, with a report card for each route.

Let's Connect

Open to conversations about IT support, service management, automation, and technology leadership roles. Feel free to reach out.

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